UGI Utilities, Inc. has been honored with a place on Escalent's 2024 Customer Champions list, a testament to its leadership in customer engagement within the utility industry. This accolade is part of the Cogent Syndicated Utility Trusted Brand & Customer Engagement™: Residential study, which scrutinizes the performance of 142 U.S. utilities through surveys of 59,377 residential customers. UGI's recognition underscores its dedication to fostering robust customer relationships, excelling in areas such as community goodwill, communication about system enhancements, and energy-saving programs.
Suzanne Haggerty of Escalent pointed out the sustained excellence of Customer Champions like UGI, noting their ability to maintain high service standards post-pandemic. Dan Adamo, UGI's Vice President of Customer Relations, highlighted the company's mission to deliver safe, reliable, and affordable energy services, underpinned by superior customer service. Serving over 740,000 customers across Pennsylvania and Maryland, UGI's inclusion in the list is a significant achievement, reflecting its ability to meet diverse customer needs effectively.
Escalent's recognition of UGI Utilities not only validates its current customer service strategies but also sets a high standard for the utility industry. For customers, this means reassurance of UGI's ongoing commitment to enhancing their experience through improved communication, valuable programs, and positive community impact. In the broader industry context, UGI's achievement underscores the critical role of customer-centric approaches in navigating challenges like infrastructure upgrades and environmental concerns, positioning customer-focused utilities for future success.
