Zingly.ai, recognized as one of the Top Ten Contact Center Technologies of 2024, has announced the addition of two key executives to its leadership team. Pat Oldenburg joins as Chief Marketing Officer (CMO) and Gary Chan as Chief Revenue Officer (CRO), signaling a strategic push to bolster the company's growth and innovation in the competitive customer experience (CX) sector.
The appointments come at a pivotal moment for the industry, as businesses increasingly shift focus towards customer-facing CX and AI experiences. Gaurav Passi, CEO of Zingly.ai, emphasizes the need for genuine innovation that delivers measurable returns on AI investments. With Oldenburg and Chan on board, Zingly.ai is well-equipped to tackle these challenges head-on.
Gary Chan brings over 12 years of leadership in financial services and SaaS sales to his role as CRO. His experience at companies like EasySend and Glia, where he played a key role in advancing Digital Customer Service for financial institutions, will be invaluable. At Zingly.ai, Chan is tasked with overseeing go-to-market strategies, sales, and market expansion, with an immediate focus on building a robust revenue operations team to identify new opportunities and scale sales processes.
Chan highlights the critical need for businesses to rethink customer service and acquisition strategies in light of current market pressures. Zingly.ai's innovative approach to Contact Center methodologies offers a timely solution to these challenges, promising to redefine traditional practices.
As CMO, Pat Oldenburg will lead Zingly.ai's marketing strategy, drawing on his extensive background in enterprise and cloud software marketing. With leadership roles at Motive, ServiceMax, and Five9, among others, Oldenburg is poised to accelerate the company's leadership in the CX category. His team will focus on leveraging cutting-edge CX and AI strategies to strengthen the brand, expand market reach, and enhance customer experiences.
Oldenburg points to the rapid evolution of customer behavior and the rise of generative AI as catalysts for change in CX strategies. For relationship-centric organizations, adapting to these shifts is not optional but essential for staying competitive.
The strategic enhancement of Zingly.ai's leadership team underscores the company's commitment to leading the transformation in the customer experience industry. By integrating GenAI, human interaction, and data analytics, Zingly.ai aims to offer businesses infinite scalability while delivering hyper-personalized experiences to customers. This approach not only addresses current industry challenges but also sets a new standard for CX solutions.
Zingly.ai's recognition in the Top Ten Contact Center Technologies of 2024 reflects its innovative contributions to the sector. As industries from banking to healthcare seek more efficient and personalized customer experience solutions, Zingly.ai's strengthened leadership team positions the company as a key player in shaping the future of CX.
