The City of Wilmington has marked a significant milestone in its financial operations by successfully implementing Systems & Software's enQ CIS platform. This strategic move has not only streamlined the city's financial processes but also led to its first-ever on-time property tax distribution. The achievement underscores Wilmington's dedication to improving efficiency and transparency in its financial interactions with residents.
J. Brett Taylor, the Director of Finance for the City of Wilmington, praised the new system for its user-friendly interface, which facilitates easy access to property information and billing details for customers and agents alike. The enQ CIS platform's automation capabilities are anticipated to minimize manual processes, enhance data accuracy, and boost transparency, representing a substantial improvement over the city's former MUNIS platform.
Adam Smith, Executive Vice President at Systems & Software, expressed pride in assisting Wilmington's shift towards a more efficient and customer-focused financial system. The collaboration with Paymentus to integrate modern payment options, such as Venmo and Walmart Pay, highlights the project's success in aligning with current consumer preferences.
The migration to the enQ CIS platform was executed smoothly, with financial and account data transferred from the old system without significant disruption to residents. This accomplishment not only showcases Systems & Software's technical expertise but also Wilmington's progressive stance on managing municipal finances. For further details on Systems & Software's offerings, visit https://www.ssivt.com.
