In an era where digital transformation is often synonymous with the elimination of outdated technologies, Tennr has carved a niche by leveraging the fax machine, a device still widely used in the healthcare industry. Despite the digital age, healthcare providers send approximately 9 billion faxes annually, a testament to the fax's reliability over emails and phone calls. Tennr's founders, Trey Holterman, Diego Baugh, and Tyler Johnson, recognized this enduring reliance and developed a solution that automates the processing of these documents, thereby streamlining administrative tasks such as referral processing, payment posting, claims auditing, and medical record management.
Tennr's technology reads unstructured documents from digital faxes, extracts key patient information, and automates the associated workflows. This innovation not only saves time but also reduces errors in data entry, a critical factor in minimizing insurance claim denials and ensuring faster payments to healthcare providers. 'When building Tennr and this healthcare integration, we looked at what's actually needed and saw what was possible with technology,' said Trey Holterman, CEO and co-founder of Tennr. This approach has resonated with healthcare practices nationwide, enabling them to maintain their trusted fax solutions while benefiting from automation.
The impact of Tennr's technology extends beyond administrative efficiency. By automating the flow of information to commercial payors and accurately processing returned data, Tennr enhances the provider and patient experience. Rommy Foteh, Chief Operations Officer at NMA, highlighted the improvement in patient satisfaction due to quicker response times and more accurate information handling. Commercial health plans, including Prominence Health, have also recognized the value of Tennr's solution in reducing administrative burdens, allowing them to focus on improving patient care and outcomes.
Looking ahead, Tennr's vision encompasses more than just cleaning up data from faxes. The company is focused on solving specific, tangible problems within the healthcare industry, a strategy that has garnered praise from investors like Kristina Shen, general partner at Andreessen Horowitz. As healthcare continues to evolve, Tennr's innovative use of fax technology serves as a reminder that sometimes, the most effective solutions work with, not against, existing systems.
