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HRO Today Unveils Total Workforce Solutions Baker's Dozen Customer Satisfaction Ratings™

By Editorial Staff•
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If respondents indicated they use the same provider for both contingent and full-time employee needs, they were asked a series of questions pertaining to TWS. These study results were then combined with the relevant components of the MSP and RPO study findings and consolidated into one data set.

TL;DR

Gain insight into top workforce solutions providers and their rankings.

HRO Today collects buyer feedback annually to rank workforce solution providers based on service breadth, deal size, and quality.

The Baker's Dozen Customer Satisfaction Ratings aim to guide companies in selecting HR service providers for a better workplace.

HRO Today's Baker's Dozen survey provides valuable insights into top workforce solution providers and their customer satisfaction rankings.

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HRO Today Unveils Total Workforce Solutions Baker's Dozen Customer Satisfaction Ratings™

SharedXpertise Media, publisher of HRO Today magazine and HRO Today Global, has released the HRO TodayTotal Workforce Solutions Baker's Dozen Customer Satisfaction Ratings™. This year's ratings are derived exclusively from feedback provided by buyers of the services, ensuring an impartial evaluation of the leading providers in the total workforce solutions (TWS) sector. Since 2018, HRO Today has incorporated a specific segment in its managed service program (MSP) and recruitment process outsourcing (RPO) surveys to assess providers' TWS offerings. By aggregating responses from organizations that employ the same provider for both contingent and permanent staffing requirements, HRO Today has established a robust dataset to rank the premier TWS providers.

The methodology underpinning the Baker's Dozen Customer Satisfaction Ratings™ mirrors that of HRO Today's other esteemed rankings. The comprehensive ranking is formulated by examining outcomes across three key subcategories: service breadth, deal size, and service quality. HRO Today utilizes a predefined algorithm that assigns weight to questions and categories based on their significance, guaranteeing a statistically sound and dependable result. Although HRO Today acknowledges that its methodology is not the sole viable rating system, the publication stands by its statistical validity. The TWS Baker's Dozen Customer Satisfaction Ratings™ are designed to furnish companies with critical insights as they navigate their next request for proposal (RFP) for holistic talent management solutions.

As a revered voice in the HR domain, HRO Today and HRO Today Global deliver unmatched reach and content depth through their magazines, online platforms, research, newsletters, events, and social media channels. HR executives frequently turn to HRO Today's Baker's Dozen rankings when choosing HR service providers, rendering these ratings an essential tool for strategic decision-making. For more information on the Baker's Dozen Customer Satisfaction Ratings™, visit https://www.hrotoday.com.

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Editorial Staff

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