Liveops has launched a nationwide initiative to recruit thousands of remote customer support agents in preparation for the 2026 tax season. The initiative provides individuals across the United States with the opportunity to earn income from home on their own schedules while assisting one of the leading tax software brands in the country. Molly Moore, Chief Operating Officer at Liveops, stated that the company believes meaningful work should be available to everyone regardless of location or life challenges.
By broadening remote customer support roles, Liveops aims to empower individuals from diverse backgrounds including single parents, military spouses, and caregivers to have greater control over their work hours and earnings. This approach enables them to support their families while managing various life obligations. As families nationwide grapple with increasing expenses and uncertain employment prospects, Liveops presents a pathway to earn income with both flexibility and purpose.
Liveops is committed to recruiting agents from underrepresented and often overlooked demographics such as bilingual candidates, women, caregivers, veterans, retirees, and individuals with disabilities. Since Liveops does not mandate proximity to a physical call center, individuals can provide services from their own locations. This approach eliminates many geographic and socioeconomic barriers that typically hinder participation in remote service provision as independent agents.
Jim Watson, Chief Executive Officer of Liveops, remarked that the flexible sourcing strategy benefits both individuals and clients. The company can engage a diverse and motivated talent pool from across the nation including individuals who may not have had access to these opportunities otherwise. Simultaneously, Liveops offers clients a scalable, resilient workforce prepared to meet real-world demands. Customer support professionals within the Liveops network have the autonomy to select the time slots during which they wish to provide services.
This flexibility allows individuals to coordinate work hours around caregiving responsibilities, family commitments, educational pursuits, or secondary income sources. For clients, this same model enables Liveops to align service coverage with actual demand during tax season without incurring additional facility costs or long-term overhead. By retaining income within local communities rather than centralizing work in a single location, the Liveops model bolsters local economies.
Thousands of individuals will have the opportunity to earn supplemental income and gain valuable experience in customer support for a nationally recognized brand during one of the busiest customer service periods of the year. Liveops has been facilitating tax season engagements for decades. The company's on-demand model enables it to quickly source, certify, and deploy well-suited customer support agents, ensuring that callers receive prompt, empathetic, and brand-consistent service during peak times.
This methodology assists tax software clients in minimizing hold times, enhancing customer satisfaction, and safeguarding brand loyalty during the highest volume weeks of the year. For more information about Liveops' approach to customer service solutions, visit https://liveops.com. The initiative represents a significant expansion of remote work opportunities in the customer service sector while addressing seasonal demand fluctuations in the tax preparation industry.
