Liveops has been honored with one Gold Stevie Award and three Silver Stevie Awards in the 2026 Stevie Awards for Sales and Customer Service. This marks the second consecutive year the company has received the Gold Stevie Award for Customer Service Training or Coaching Program of the Year. The additional Silver awards recognize Liveops as Contact Center or Customer Service Outsourcing Provider of the Year, for Innovation in Customer Service, and for Best Customer Satisfaction Strategy.
The consecutive Gold award underscores Liveops' commitment to learning and development through its innovative Learning-as-a-Service model. This approach enhances agent preparedness via efficient onboarding, certification, and coaching, enabling enterprise programs to launch quickly while maintaining quality during demand fluctuations. The Stevie Awards celebrate global accomplishments in contact centers, customer service, business development, and sales, highlighting Liveops' results-oriented service delivery that integrates skilled on-demand talent, precision scheduling, and effective AI to help enterprises scale without compromising quality, compliance, or customer trust.
Molly Moore, Chief Operating Officer of Liveops, stated that this recognition signifies the company's dedication to providing high-quality, flexible customer experience solutions. She emphasized that their trusted agent certification programs set high standards for quality, while ongoing investment in AI and their LiveNexus platform helps enterprises modernize customer experience operations with assurance. Liveops recently launched LiveNexus by Liveops, an AI and human orchestration platform designed to help enterprises assess AI and automation use cases in controlled environments, apply governance and measurement, and scale proven solutions into production.
Jim Watson, Chief Executive Officer of Liveops, remarked that recognition across multiple Stevie categories reinforces that innovation at Liveops focuses on execution rather than hype. He noted that LiveNexus embodies this philosophy by enabling clients to modernize responsibly while upholding quality, compliance, and trust. For business and technology leaders, these awards signal that Liveops' approach of combining human expertise with AI orchestration represents a viable path for transforming customer experience operations. The company's ability to win consecutive awards demonstrates consistent execution in an industry where many AI implementations struggle to deliver measurable results.
The implications for enterprise leaders are significant as they navigate increasing customer expectations and technological disruption. Liveops' recognition suggests that successful customer experience transformation requires more than just implementing AI tools—it demands careful orchestration between technology and human talent, rigorous training and certification programs, and platforms that allow for controlled testing and scaling. As companies seek to modernize their customer operations while maintaining quality and compliance, Liveops' award-winning approach offers a model for balancing innovation with operational excellence in the rapidly evolving CX landscape.
