WebCE has won a Gold Stevie Award in the Contact Center of the Year category at the 20th Annual Stevie Awards for Sales & Customer Service. This represents the company's first Gold win and fifth overall Stevie Award in this category, following previous Silver and Bronze recognitions from 2022 to 2025. The Stevie Awards for Sales & Customer Service are recognized as the world's top honors for professionals in customer service, contact centers, business development, and sales.
The judging panel specifically highlighted WebCE's "people-first" approach as a contrarian strategy within an industry increasingly focused on AI integration and outsourcing. Rather than automating support, WebCE employs a detailed training regimen for each representative to deliver live, personalized assistance to its 1.5 million customers. This model enables a single representative to manage inquiries across 22 different licenses and certifications without relying on call transfers, scripts, or strict time constraints. Director of Support Services Jordan Smith stated, "Our support team is the heartbeat of WebCE, proving that, in an increasingly automated world, the ultimate competitive advantage is genuine human connection."
Judges also commended WebCE for its "impressive average speed of answer results." From 2023 to 2025, the company reduced its average time to answer incoming customer calls by 14 seconds, achieving a final average of only 29 seconds. This improvement lowered the call abandonment rate to 1.5%, significantly better than the 5% industry standard. Customer feedback reflected this efficiency, with the team earning a 95% Customer Satisfaction Score (CSAT), far exceeding the industry average of 74% reported by the American Customer Satisfaction Index (ACSI). The judges concluded, "Excellent job by WebCE Support Services in delivering personalized, knowledgeable, and timely customer care, achieving outstanding satisfaction, recommendation, and response metrics. WebCE is clearly a leading contact center."
The competition evaluated over 2,100 nominations from organizations across 41 nations and territories, with winners determined by the average scores of 150 professionals on eight specialized judging committees. Stevie Awards President Maggie Miller noted, "The remarkable scores achieved by this year's Stevie Awards for Sales & Customer Service winners reflect the extraordinary levels of excellence, innovation, and customer impact they deliver." Entries were considered in more than 100 categories for customer service and contact center achievements, over 70 categories for sales and business development, and more than 20 categories for AI in sales and customer service. Winners will be celebrated at a gala event on March 5 at the Marriott Marquis Hotel in New York City. Details about the awards and the full list of winners are available at https://sales.stevieawards.com/.
