Dayos Pte. Ltd., a Singapore-based AI company, announced today the general availability of Athena, the latest release of its Hero platform, which serves as a direct replacement for traditional Application Managed Services (AMS) contracts for Oracle and Workday. Unlike tools layered on top of existing systems, Hero operates inside the customer's tenant, closing tickets at no marginal cost beyond the platform fee while preserving existing controls and access models.
The release addresses four structural problems with the AMS model that enterprises have faced for two decades: time to deploy, quality of work, long-term support drag, and proof of efficacy. Traditional AMS engagements often take months to scope and ramp to full coverage. Athena Starter deploys in two weeks—from contract execution to production agents running inside the customer's Oracle or Workday tenant.
Hero's agents reason through tickets in the customer's actual environment, exploring, planning, and validating before posting. Report development tickets, historically the worst offenders on enterprise SLA reports, complete 70% faster on Hero. The system accepts plain English input and produces validated SQL, executed inside the tenant.
Dayos claims that Hero reduces Oracle ticket backlogs by 50% in the first 30 days for Starter customers, with a sustained 60% reduction in the active ticket queue by the end of year one for Pro customers. SLAs across customer engagements run 50% faster. Every ticket Hero closes is a ticket the customer's AMS provider does not bill for.
Dayos used Hero internally to retire its own ServiceNow ITSM environment in 45 days, with 60% of Tier 1 tickets now resolved autonomously. The deployment is documented as a reference case in Section 2.1 of the IMDA Model AI Governance Framework for Agentic AI, published by Singapore's Infocomm Media Development Authority at ATxSG in May 2026, alongside case studies from AWS, DBS, Google, Workday, OCBC, Tencent, PwC, and GovTech.
"AMS providers bill per ticket or per hour. Hero closes tickets at no marginal cost on top of the platform fee. Every ticket Hero closes is one your AMS provider doesn't bill for," said Brad McElhannon, Founder and CEO of Dayos.
Athena Starter is available at USD 60,000 per year, delivering 50% Oracle ticket backlog reduction in 30 days, 70% faster report development, and 50% faster SLAs. Athena Pro is available at USD 150,000 per year, adding custom agent development and a contractually committed 60% sustained reduction in the active ticket queue by the end of year one. Plan details and outcome breakdowns by tier are available at dayos.com/plans.
The Athena Hero release ships with full support for Oracle and Workday. SAP availability is targeted for January 2027. Hero is built on Google's Agent Development Kit (ADK) with Gemini as the lead reasoning model, and operates under ISO 42001-aligned governance with SOC 2 Type II controls. Athena enters general availability with active enterprise deployments across the Asia-Pacific region.
For leaders in business and technology, this announcement signals a shift in how enterprises can manage application support. By replacing costly AMS contracts with agentic AI, organizations can reduce operational expenses and improve response times. The ability to deploy in two weeks and achieve significant backlog reductions within 30 days offers a compelling alternative to traditional outsourcing models. As more enterprises adopt agentic AI for core business applications, the competitive landscape for AMS providers may be disrupted.
