Intershop Communications AG, a global provider of B2B e-commerce solutions for the manufacturing, wholesale and distribution sectors, has been named in The Forrester Wave™: Commerce Solutions, Q3 2026, an independent evaluation of commerce platforms. Intershop was among the 10 providers assessed in this report, reflecting what the company describes as a deliberate strategy of bringing agentic AI tooling into everyday B2B operations where it creates measurable value.
Markus Dranert, CEO of Intershop, stated: “We believe this result reflects our unrelenting focus on B2B and the investments we have made in practical, real-world AI. Our customers, from hidden-champion manufacturers to global industrial powerhouses, need commerce that handles genuine complexity. That is exactly what we build.” Andy Stanis, EVP and Managing Director for Intershop Americas, added: “Serious commerce leaders don’t accept platforms that treat B2B as an add-on. We believe Forrester recognizing Intershop validates what our customers experience every day: when the complexity is real, this is the platform engineered for it.”
The recognition underscores a key trend in the commerce solutions market: the increasing importance of AI tailored to specific industry needs. For business leaders, this report signals that platforms solely focused on B2B complexities, rather than adapting B2C solutions, are gaining analyst validation. The implications are significant for manufacturers, wholesalers, and distributors evaluating technology investments. As AI becomes central to commerce operations, the ability to handle intricate B2B requirements—such as multi-region pricing, complex catalogs, and personalized buyer experiences—may become a differentiator.
Intershop's inclusion in the report, available to Forrester subscribers or for purchase on forrester.com, highlights the company's focus on agentic AI—systems that can autonomously perform tasks and make decisions within B2B workflows. This approach aims to address real-world challenges like automating sales processes, improving customer retention, and boosting digital sales revenue. For the broader industry, the report may influence procurement decisions, as companies seek platforms that offer proven B2B capabilities and AI-driven efficiency.
Intershop Communications AG, founded in Germany in 1992 and listed on the Prime Standard (ISHA), powers digital sales for over 300 manufacturers, wholesalers, and business associations worldwide. Its clientele includes Atlas Copco, Kubota, Wurth, Musgrave, and RAJA. The company emphasizes its unrelenting B2B focus and platform designed to handle complexity across regions, brands, business models, and channels. More information about Intershop's recognition and other analyst reports can be found on their press portal.
