Intershop Communications AG, a global provider of agentic B2B commerce solutions, today announced the Spring 2026 Release of the Intershop Commerce Platform. The release focuses on practical AI, introducing new capabilities designed to make it easier for B2B merchants to adopt and scale AI solutions in their daily commerce operations.
According to Markus Dranert, CEO of Intershop, the cost/benefit calculation for adopting AI has not always been straightforward for B2B merchants. With the Spring 2026 Release, Intershop aims to showcase how AI makes a real impact across the buyer and merchant journeys, providing pre-integrated copilots and agents that offer an easy entry point into agentic commerce.
The LLM-powered Copilot for Buyers now supports a wider range of aftersales scenarios, leveraging contextual data such as installed base information, technical product specifications, and customer history. It can send service reminders, link up with manufacturer systems to flag machines for maintenance, and even recognize dirty or damaged spare parts with the introduction of the high-accuracy Visual Product Finder. Additionally, new capabilities help merchants make their catalogs more searchable in the age of GenAI. With the introduction of ACP (Agentic Commerce Protocol) product feeds, merchants can make their product catalogs accessible to LLM-based search environments such as ChatGPT. The Product Content Agent automatically provides generative engine optimizations (GEO) in product descriptions.
Intershop is also releasing the Copilot for Merchants into general availability after a beta in fall 2025. It now includes a critical mass of agents and all-new proactive agent workflows, supporting business users in managing day-to-day commerce tasks more efficiently. New capabilities include an agent task overview for scheduling and monitoring tasks, with agents providing summaries and recommending next steps. The newest agent is the Competitive Intelligence Agent, which enables teams to track market developments and competitor activity more efficiently. Over time, users will be able to manage core platform functions through natural-language prompts, reducing the need to navigate complex back-office environments.
To further support adoption, Intershop is introducing a new unified pricing model for its AI capabilities. Customers can choose from credit-based subscriptions that provide flexible access across all Intershop copilots and agents, rather than licensing individual components. This approach empowers companies to start using AI effortlessly, learn and adapt, grow steadily, and maintain complete control over expenses. Nils Breitmann, Senior Director of Artificial Intelligence at Intershop, emphasized that the bottom line matters for merchants under economic pressure to do more with less. The new packages lower the barrier for merchants to test AI, prove its value, and stay flexible as they grow.
For more information or to request a demo, visit the release landing page.
