Harpinder Brar, a business owner operating gas stations, grocery stores, and other ventures across Saskatchewan and Manitoba, is calling for greater recognition and support for local essential businesses as they navigate rising costs and operational demands. In a recent statement, Brar emphasized that many consumers overlook the behind-the-scenes work required to keep these businesses running smoothly.
According to Innovation, Science and Economic Development Canada, small businesses account for more than 98 percent of all employer businesses in Canada and employ over 10 million people nationwide. Yet many operators face increasing expenses tied to fuel, transportation, inventory, staffing, and utilities. Industry data shows that more than half of small business owners work over 50 hours per week, and independent retailers continue to see year-over-year increases in operating costs.
“People see the front counter,” Brar said. “They don’t see everything behind it.” She noted that consistency and accountability are foundational to sustainable operations. “You have to be present. If you ignore things, they fall apart.”
Brar believes one of the biggest misconceptions is that success happens automatically once a business opens. “A lot of people only see the customer side,” she said. “They don’t see the planning, staffing, inventory, or problem-solving happening every day.” Her businesses rely on structured systems, repeat customer trust, and consistent standards. “I believe in doing things properly, even when no one is watching,” she added.
Rather than advocating for large campaigns, Brar encourages individuals to make small, practical decisions that positively impact local businesses. She suggests supporting local businesses regularly, treating frontline workers with patience and respect, leaving honest positive reviews for dependable businesses, and recognizing the pressures small operators face behind the scenes. “You don’t have to do something dramatic,” she said. “Small actions matter more than people realise.”
The importance of repeat customers is underscored by retail data showing they remain one of the strongest indicators of long-term business stability. Community spending at local businesses helps circulate money back into regional economies, reinforcing the value of consistent patronage.
Brar’s own leadership style has evolved through experience managing operations across two provinces. “I have become more practical and direct over time,” she said. “Consistency solves more problems than emotion.” She believes long-term stability comes from structure, discipline, and accountability rather than short-term trends. “If you keep showing up and handling responsibilities properly, the business becomes stronger over time,” she noted.
For business leaders and consumers alike, the message is clear: supporting local essential businesses requires intentional, consistent actions. As Brar put it, “Responsibility matters. That applies to business owners and communities alike.”
