SNAH Healthcare has officially launched a partnership with the City of West Haven, Connecticut, to provide non-emergency medical transportation and senior center shuttle services following an extensive competitive bidding process. The program focuses on building a transportation model around trust, safety, and efficiency for government-funded community services.
The service will provide daily shuttles to the West Haven Senior Center and designated grocery shopping locations using the city's existing schedule. What distinguishes SNAH Healthcare from other providers is its commitment to safety, integrity, transparency, and fraud prevention—critical components for public sector partnerships.
Every vehicle in the SNAH fleet will be equipped with front and back-facing cameras that create a complete visual record of each trip for both passenger and driver safety. Additionally, all vehicles will feature real-time GPS tracking to ensure transparency with municipal partners, allowing the City of West Haven to monitor service delivery, route compliance, timeliness, and resource utilization.
A significant feature of the service is door-to-door assistance for West Haven's senior population, many of whom face mobility challenges. SNAH's trained professional drivers will provide hands-on assistance from passengers' homes to their shuttle seats and back, combining a person-centered approach with technological accountability.
Addressing a primary concern for government agencies, SNAH has built its operational model specifically to reduce fraud and misuse of NEMT funding. By offering partners complete visibility into every step of the transportation process, SNAH provides confidence against fraudulent billing or "ghost rides," resulting in both peace of mind and tangible return on investment through reduced costs.
"We acknowledge and understand that municipalities have a fiduciary obligation to their taxpayers," stated Paulina Wierzbicka, President of SNAH Healthcare. "Our technology and processes are intended to enhance municipalities' control and verification processes, and therefore, will not provide a 'black box' environment for our partners."
The West Haven launch represents SNAH's experience in managing publicly funded transportation and home-care programs. As the company pursues additional bid opportunities regionally and nationally, it positions itself as offering more than just vehicles and drivers—providing secure, transparent partnerships that prioritize community needs while protecting taxpayer investments. For more information, visit https://www.SNAH.org.
