NFON AG has initiated the next phase of its NFON Next 2027 strategy with the launch of NEXUS CONNECT 2026, an operational framework designed to activate AI-based business communications through a strengthened partner ecosystem. The initiative involves over 250 partners and focuses on implementing a modular license model and the NEXUS partner program, both central to NFON's transformation from traditional cloud telephony to integrated AI solutions.
CEO Andreas Wesselmann emphasized that NEXUS CONNECT 2026 represents an innovation-driven transformation, strengthening existing customer and partner relationships while opening access to new market segments. The company aims to establish itself as the leading provider of AI-based business communications in Europe, with technological development combined with commercial scaling. Key foundations include an expanded AI portfolio featuring Nia, AI Essentials, and Nia FrontDesk, along with the integration of botario and targeted partnership expansions.
The modular license model reduces portfolio complexity by offering packaged licenses for business telephony that reflect different user roles and integrate core telephony functions with AI-based services. The NEXUS partner program unifies partner roles and commission models, adding structured support for sales, implementation, and scaling. Alexander Wettjen, Executive Vice President Sales and Marketing, noted that these structures provide partners with transparency and flexibility, positioning AI as a natural, monetizable part of the offering rather than an add-on.
AI is embedded across NFON's product portfolio, structured into three areas: Business Telephony, Intelligent Assistant, and Customer Engagement. Business telephony serves as the technological foundation, with AI functions like call transcription and summaries being rolled out on desk phones. The Intelligent Assistant area focuses on scaling AI-based automation through standardized agents, while Customer Engagement addresses cross-channel integration and efficiency. Integration solutions further support connections to existing IT landscapes.
Partner enablement is critical to NFON's strategy, with NEXUS CONNECT 2026 providing the operational framework. A preceding hackathon involved over 60 partners working with NFON experts on real-world use cases, emphasizing co-creation and direct implementation over traditional training. The company's certification as a Top Employer 2026 underscores its organizational readiness for transformation. Wesselmann concluded that 2026 will be defined by scaling, monetization, and partner enablement, with AI fundamentally changing business processes and models. For more information, visit http://www.nfon.com/.
