Item by Item announced the release of a new capability that embeds contextual, role-based video training directly into Microsoft Dynamics 365 Finance and Operations through Copilot. This integration brings structured learning into the flow of daily work, allowing users to access practical demonstrations alongside official documentation without leaving their D365 environment.
With this development, when users ask a question in the sidecar Copilot within D365 FO, they continue to receive responses sourced from Microsoft Learn. Copilot now also displays relevant IBI video content within the experience, providing immediate access to short, practical demonstrations that show exactly how to execute processes inside D365. For organizations with Single Sign-On enabled, the experience is seamless, allowing users to move from question to answer to guided video instruction without disruption.
"This is a major step forward in embedding learning into daily work," said Elif Item, CEO of Item by Item. "Copilot delivers trusted answers from Microsoft Learn, and IBI reinforces those answers with practical, role-based demonstrations inside D365. Together, they create a more complete and impactful learning experience at the moment of need."
By combining Microsoft documentation with IBI's structured, role-based video training, organizations can strengthen adoption, reduce support tickets, improve onboarding speed, and increase overall return on their D365 investment. The integration provides a scalable approach to onboarding, cross-training, and long-term adoption that directly addresses common challenges in enterprise software implementation.
Organizations not yet using IBI can subscribe to the platform and enable it as a Copilot knowledge source, bringing structured, role-based video training directly into the system where users work. Item by Item offers the largest user-focused online training platform for Microsoft Dynamics 365, with thousands of users across industries having trained on the IBI platform to gain practical, role-based knowledge.
The platform includes over 1,300 micro-courses, 90+ learning paths, and 220+ assessments across Finance, Supply Chain, Commerce, Sales, Customer Service, Field Service, and Change Management. In addition to self-serve online training, IBI provides custom course development and hybrid training solutions tailored to each organization's needs. More information about the company and its offerings is available at https://www.itembyitem.co.
This integration represents a significant development in enterprise software training methodology, moving beyond traditional documentation and classroom training to embed learning directly within the application interface. For business leaders implementing or optimizing D365 systems, this approach could substantially reduce the time and cost associated with user adoption while improving overall system utilization and return on investment.
