Incognito Software Systems, a global provider of broadband service orchestration and device management solutions, announced that a fast-growing Central Asian service provider has deployed its Digital Experience (DX) Solution to centralize management of customer premises equipment (CPE) across fixed wireless access (FWA) and broadband services. The deployment, in collaboration with value-added partner BM COM, aims to streamline operations, improve subscriber quality of experience, and reduce costs as the operator expands its high-speed connectivity offerings to residential and enterprise customers.
With rapid broadband service expansion and increasing device diversity, the operator required a scalable platform to efficiently manage multi-vendor CPE environments. Incognito's carrier-grade solution features an award-winning TR-069 Auto Configuration Server (ACS) with TR-369 User Services Platform (USP) support, delivering automated end-to-end device lifecycle management including configuration, monitoring, diagnostics, and firmware management. The scalable platform helps future-proof operations and ensures interoperability across diverse CPE environments over any access technology.
"We are proud to support this operator in modernizing its device management capabilities and delivering a high-quality, reliable internet experience to every subscriber as its network and customer base continue to grow," said Gary Knee, CEO of Incognito. "Our solution provides the flexibility, scalability, and intelligence required to manage today's complex, multi-access broadband networks."
Incognito's comprehensive approach provides visibility and control over the end-to-end lifecycle of devices, enabling the operator to streamline operations, deliver reliable broadband services with confidence, and maintain a competitive edge as demand for full fibre grows. The solution empowers network operations and support teams with remote lifecycle control, continuous device monitoring, and advanced diagnostics. The integrated KPI Analytics Dashboard offers real-time reporting on device, in-home Wi-Fi, and access network parameters, giving actionable insights into network health and service quality.
For business leaders, this deployment highlights the growing importance of unified device management in multi-access broadband networks. As operators scale, centralized platforms like Incognito's DX Solution can reduce operational complexity, lower costs, and enhance subscriber experiences—key factors in retaining customers and driving revenue growth. The adoption of TR-369 USP support also signals a shift toward more intelligent, future-proof network management standards that can handle the proliferation of connected devices.
"Working with such dynamic and fast-growing operators has been exciting since the beginning," said David Mansfeld, Managing Partner at BM COM. "BM COM's role is to support this operator all the way by providing system integration, support, and hands-on expertise to ensure rapid growth of our valuable customer."
Incognito, a Lumine Group company (TSXV: LMN), has over 200 customers worldwide including America Movil, Cox, Digicel, Globe, and Orange. The company's solutions help digital service providers fast-track the introduction of innovative broadband services over fiber and 5G FWA technologies while delivering a great customer experience. BM COM delivers telco-grade device management platforms and smart infrastructure monitoring solutions, offering on-premise, cloud, and SaaS services.
