DATAGROUP has secured a contract to operate the User Help Desk for Dataport AoR, one of Germany's leading IT service providers for public administration, following a public bidding process. The agreement, valued in the double-digit millions, spans five years and positions DATAGROUP as a key partner in supporting digital workplaces across multiple federal states and municipalities.
Under the contract, DATAGROUP will manage first-level support, handling up to 30,000 calls and 25,000 tickets per month. This high-volume service is critical for ensuring reliable operation of digital workstations and processes in government agencies, administrative bodies, and public institutions. The procurement process emphasized flexible scalability, consistent service quality, and the ability to manage large inquiry volumes—areas where DATAGROUP demonstrated strong capabilities.
“The digitization of public administration requires high-performance IT structures and reliable background services. Going forward, Dataport and we will be united by the shared mission of reliably supporting digital workplaces and administrative processes for numerous users,” said Andreas Baresel, CEO of DATAGROUP. “The fact that we were able to prevail in this demanding procurement process confirms our expertise in the public sector and our experience in operating highly scalable service organizations.”
Andreas Reichel, Chief Technology Officer at Dataport, added: “For us, it was crucial to find a partner who could not only handle high service volumes but also ensure both service quality and support for our ongoing technological development. DATAGROUP impressed us with its experience in the public sector, its operational concept, and its clear focus on sustainable service quality.”
This contract underscores the growing importance of robust IT support in public administration digitization. For leaders in business and technology, this development highlights the increasing reliance on specialized IT service providers to maintain critical infrastructure. The partnership demonstrates how public-private collaborations can drive efficiency in government services, potentially setting a precedent for other regions and sectors seeking to modernize their digital operations.
DATAGROUP’s success in this competitive bid reflects its long-standing expertise in the public sector and its ability to deliver scalable service desk solutions. The company, which employs approximately 4,000 staff across Germany and the Netherlands, offers full-service IT support through its CORBOX product, targeting medium and large enterprises as well as public authorities. Its “buy and turn around” and “buy and build” acquisition strategies have fueled organic and inorganic growth.
For the industry, this contract signals a trend toward outsourcing high-volume IT support to specialized providers, enabling public entities to focus on core digitalization goals. The deal also reinforces DATAGROUP’s position as a digitalization partner for the public sector, a segment where demand for reliable IT services is expected to grow as governments accelerate their digital transformation efforts.
More information about DATAGROUP can be found at datagroup.de. The original press release is available on newmediawire.com.
